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Most questions are solved in the chat within minutes. Sign in first and skip the identity check.

Deposits, withdrawals, verification

Payment history, KYC uploads and limits live in your profile, open any time.

First time here?

Sign up, verify your email and claim the welcome package on your first deposit.

New player bonus

up to 500% + 500 free spins

While you wait for our reply, your welcome package is ready to claim.

LuckyMister welcome bonus

Before you write

Our support team handles accounts, payments, bonuses and technical issues. Most questions are solved in the first reply.

Help us help you faster

A username, a time and one screenshot are usually enough for us to find what happened. Never send us your password: we will never ask for it.

Where to write

Live chat is the fastest route and is open inside your account. For anything that needs documents, write to [email protected].

Responsible gaming

Support can apply limits, time-outs and self-exclusion on request. LuckyMister is strictly for players aged 18+.

When we answer

The team works 24/7, weekends included. Expect a first answer within a few minutes on live chat.

If something went wrong

Complaints are logged, reviewed by a second person and answered by e-mail. Keep your reference number for any follow-up.

Documents

Verification protects your balance and is required before payouts. We only ask for what the licence obliges us to check.

One last thing

Every message is read by a person, not a bot. Thank you for helping us improve LuckyMister.

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